Other

How do I delete my account?
To delete your LoopPay account, please submit a support ticket here. 
Fri, 21 Nov, 2014 at 11:28 AM
Unable to Log In or Sign In
There could be two possible reasons why you can’t login to the LoopPay app. 1) Inaccurate username (your chosen email address). 2) Incorrect password. If ...
Mon, 16 Feb, 2015 at 11:23 PM
What if I forget the email address I used to Sign Up?
First try and enter the email address you believe you used to originally establish your LoopPay account and click “Sign In.” If it's not correct, the ap...
Fri, 21 Nov, 2014 at 11:52 AM
I found a LoopPay Device on Ebay - Is it a good idea to buy it?
You should do so at your own risk. If a LoopPay device is bound to another account it cannot be bound to a new account unless it is first unbound from the o...
Fri, 21 Nov, 2014 at 1:41 PM
Why would one use the Lockbox?
You can use the Lockbox to securely store things such as passwords, private information, or other items you want to ensure are be kept securely stored. It’s...
Fri, 21 Nov, 2014 at 2:20 PM
Activation Token Email
Your activation token is sent to you via email after you have signed up for your LoopPay account and after your identity is verified. You’ll most likely rec...
Mon, 26 Jan, 2015 at 2:34 AM
iPod, iPad and Tablet Compatibility
The LoopPay app and devices sometimes work on non-phone devices such as iPods, iPads and other tablets. However, this usage is not officially suppor...
Mon, 22 Dec, 2014 at 1:14 PM
Can I Purchase Replacement Parts?
At this time, we do not sell replacement parts such as Fob Bumpers, ChargeCase Bezels, Card pouches, or stand alone iPhone cases. We do hope to have these a...
Wed, 26 Nov, 2014 at 10:21 AM
What if my credit card expires?
If your credit card expired but the number didn't change, here's what you do: 1) Attach or connect all your LoopPay devices 2) Attach your F...
Mon, 1 Dec, 2014 at 2:00 PM