Top Questions & Answers

If you have a question, chances are someone else had it too, we've gathered them in one spot.

Android Compatibility - Is your phone on the list?
Is your Android Operating System (OS) 4.3 or above? The newest version of the LoopPay App requires it. If you don't have 4.3, the app will not be visibl...
Fri, 17 Jul, 2015 at 1:54 PM
Question about an Order
If you need status on an order, have a question or need to make a change: 1) Order placed at www.looppay.com/products? You can send us your question...
Mon, 16 Feb, 2015 at 10:51 PM
How to install or download the LoopPay App
If you have an iPhone, visit the App Store. If you have an Android, visit Google Play. Search for LoopPay. Note for Android users:  If you a...
Mon, 16 Feb, 2015 at 10:54 PM
Most Often Asked Questions
How does my phone connect to the Card, CardCase or ChargeCase? The connection is Bluetooth and Bluetooth therefore, has to be enabled in your phone...
Fri, 21 Nov, 2014 at 5:39 PM
Multiple Paired devices, headsets, ear buds, bluetooth cases, smartwatches, speakers, car systems
Multiple accessories? Not playing well together? If you have multiple bluetooth accessories for your phone, you might encounter Bluetooth (BLE) connec...
Fri, 20 Feb, 2015 at 9:58 AM
Issues with Identity Verification (IDV)
For the iPhone or Android?  The current Android version at Google Play is using the original LoopPay verification method.  See below. iPhone Iden...
Tue, 17 Mar, 2015 at 3:45 PM
How Do I Know if My Device is Bound?
You were asked to Bind when setting up your LoopPay devices. Bind links your Accessory with your account and the App. It builds the secure connection bet...
Tue, 13 Jan, 2015 at 10:37 AM
Forgot my password
No worries.  Just tap the "Forgot Password" link where you usually sign in to the App.  Here's what will happen next: A new passw...
Thu, 11 Dec, 2014 at 11:32 AM
There is no icon next to my payment cards. Why?
Device icons next to payment cards mean that the card's magnetic stripe information has been swiped into the device.....so that card can be transmitted ...
Tue, 2 Dec, 2014 at 2:07 PM
What do I do when the terminal faces the clerk?
That's a good question. Check out the answer on the Payment Get Started Guide - midway down the page.   Hand them your device and explain what to do...
Mon, 1 Dec, 2014 at 4:28 PM