Fob General Questions

Any questions that don't relate to iPhone or Android operating systems or device management by operating system. For instance, you'd find answers here on how to Button Pay with the Fob.

How to Button Pay with LoopPay Fob
1) First, Have you seen the Get Started Guide for Paying?  2) Want to pay with your Fob attached or detached? (to your phone)?  Button Pay uses your defa...
Mon, 16 Feb, 2015 at 10:44 AM
Connecting & Attaching your Fob....
Getting Familiar With Your Loop Fob  Loop Fob LED (Light) see color indications in diagram at right.  Transmit Button on the s...
Mon, 16 Feb, 2015 at 11:09 PM
What is that loud sound or tone when I open the app?
If you have a Fob, it uses the audio jack of your phone for connection -- and also uses sound. The app has a built-in warning if you attach a Fob lettin...
Fri, 5 Dec, 2014 at 5:59 PM
Can I pay without my Fob? With my Phone Alone?
If you only have a LoopPay Fob, then the answer is no,  You need your LoopPay device or Fob to transmit payment. However, you can pay with the Fob detac...
Mon, 16 Feb, 2015 at 11:10 PM
Fob needs to be charged, when and how often?
The Fob has a long-term battery life but it does occasionally need to be charged using the micro-USB cable that shipped with it, or a similar cable. H...
Thu, 15 Jan, 2015 at 9:31 AM
Does the Fob button work when attached to my phone?
When you’re using App Pay or "Tap to Pay",  (Fob attached to phone), the Button Pay button on the side of the Fob doesn’t work.  If you Fo...
Mon, 2 Mar, 2015 at 10:03 AM
Can't find the audio jack on fob
Remove the colorful gel Bumper from around your Fob to access the audio jack.   Don't worry, we get asked this question a lot. The Bumper pr...
Tue, 2 Dec, 2014 at 1:41 PM
Is there a Users Guide for the Fob?
Yes, there is.  All the LoopPay devices use the same App and share many functions.   Check out the Get Started Topics which include videos and then ...
Mon, 16 Feb, 2015 at 11:12 PM
Does the Fob use Bluetooth?
No, the Fob does not use Bluetooth. It uses the audio jack and the audio port of your phone connect.
Tue, 2 Dec, 2014 at 2:40 PM
What do Fob LED Lights mean?
What do the LED color combinations mean? Solid Green:  When connected to a charger, this means charged. Red Green Red Green:  Means either your Fob ...
Wed, 28 Jan, 2015 at 12:12 PM