Multiple accessories? Not playing well together?


If you have multiple bluetooth accessories for your phone, you might encounter Bluetooth (BLE) connection issues.


If you can't connect to your Card or ChargeCase, or connections drop, there's a solution.

Unpair all your devices in phone settings.


  1. Connect and pair your LoopPay device(s). Some people have a LoopPay ChargeCase and a Card.
  2. Then re-connect your other accessories.  


For more information about Bluetooth connection issues, check out these articles.


iPhone

Connection Issues


Android

Reconnecting Android Devices

Connection Issues


If you have further issues, please let us know at LoopPay Support.