You need to use the legal name you have used previously in establishing credit. And most importantly, the name that matches your payment cards.

LoopPay will use that information to verify your identity.  If we cannot determine your identity we cannot create your account. 

It's possible if you are newly married, there hasn't been time enough to establish a credit history.   If there is an issue with creating your account, create at ticket at, and fill out the form with accurate contact information.   Give us much detail as you can about the questions posed to you in the Identity Verification process.   We will contact you shortly to help you through the process.